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Losing customers for growth

Posted by Daniel Rose - November 18, 2010 - Blog

Recently I made a post about the laugh­able prac­tice of cut­ting back in order to grow your busi­ness. As crazy as that idea is, I’m about to tell you why you should do exactly that.

When I talk of cut­ting back, I usu­ally mean cut­ting costs, drop­ping ser­vice lev­els, reduc­ing mar­ket­ing and other things of the nature. This time though, I’m talk­ing of cut­ting back on the work you accept.

In order to grow, in both a finan­cial and per­sonal sense, you need to be doing new and more chal­leng­ing work. If you don’t, you’ll be doing the same work for the same money for the forsee­able future. And so, we reach the prob­lem. If you’re accept­ing new and more chal­leng­ing work, what hap­pens to your old work?

You need to let go. You should be drop­ping ten to fif­teen per­cent of your client base every few years to allow for real, organic growth.  Although that might sound slighty harsh, I don’t intend it to be. Don’t dump your clients, leav­ing them out in the cold. It sim­ply means you explain to the clients why you no longer do that par­tic­u­lar type of work, and assist them to find suit­able alter­na­tives if possible.

That’s the key to grow­ing your busi­ness. New hori­zons bring new oppor­tu­ni­ties, and new oppor­tu­ni­ties are where the prof­its reside.

Buffer
Customer service, Growth, Strategy

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