Where has professionalism gone? There was once a time when employees, managers, and suppliers conducted themselves in a professional manner. It seems these days, people have drifted, and some have entirely lost the plot.
It can be seen everywhere, but it really becomes apparent when you pay top dollar to a supplier, only to be treated with a certain degree of contempt. I’m not quite sure how these suppliers don’t see it, but such failure to provide real service only loses customers.
The movie Layer Cake was on television the other night, and at one point the central character says something which really makes sense:
As long as you don’t take the piss people will always come back for more.
That statement is so incredibly true, yet people really have trouble understanding it. Given the cost of acquiring new business, keeping existing customers is vital. Deliver a quality product or service with a level of professionalism and have no need to look elsewhere. Treat your customers correctly, and they’ll keep you in business. Treat your customers as though you don’t need them, and they’ll go elsewhere.