How seriously do you take complaints? Do you nod knowingly until the customer is gone, then go back to work? Or do you carefully consider everything the customer is saying, intending to act upon it? Too few people do the latter. We all know that good customer service involves listening to the customer and addressing their […]
Read MorePosts tagged "Customer engagement"
Can twitter replace a call centre?
Posted by Daniel Rose - - Blog
I recently ordered a new smartphone from Virgin Mobile, which I was quite excited about. My excitement dwindled over the couple of weeks it’s taken so far, and it’s still not here. There is, however, a silver lining to every cloud. I’d made five or so calls to the delightfully unhelpful offshore call center, endeavoring to […]
Read More Customer engagement, Customer service, Social mediaWhat do your customers want? Just ask them!
Posted by Daniel Rose - - Blog
Do you want to know what your customers want? I don’t mean guess at what you think they might want, but what they actually want.
Read More Customer engagement, Product development