The concept of employee engagement is one which I’ve spoken about quite a lot recently. It’s all about building a mutual relationship with employees, and establishing a degree of commitment. So, what’s that go to do with performance? Everything. There’s a very simple reason for that, too. A truly engaged employee doesn’t rely on managers […]
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The Value of Business Reviews
Posted by Daniel Rose - - Blog
You probably have a system in place to review employee performance on a regular basis, but when was your business performance last reviewed? Chances are, it’s been a long time since your business has been reviewed, if ever. It’s a bit of an odd concept, when you compare it to employee performance. Think about the next […]
Read More Management, Performance management, StructureUnskilled Workers for Business Improvement
Posted by Daniel Rose - - Blog
Do you have positions within your organisation that are low skilled, paying minimum wage? If you think about it, perhaps that’s not the best way forward. What if you could harness these workers to vastly improve your business? Chances are those positions are the likes of mailroom clerks, store clerks and a variety of assistance. […]
Read More Management, Motivation, People, Performance managementTime isn’t a Measure of Quality
Posted by Daniel Rose - - Blog
Sometimes it’s difficult to measure quality or service. There are a great many variables that are difficult to measure. Some examples are quality, effectiveness and customer service. The most popular way to deal with measuring difficult things? Measure something else instead, of course! Something popular in call centres and high volume semi skilled work is […]
Read More Customer service, Management, Performance managementPrepare for Performance, not the Appraisal
Posted by Daniel Rose - - Blog
Somebody mentioned to me the other day that it was performance appraisal time again, and they had to prepare. It’s an exceptionally good idea to prepare for performance appraisals, but it’s better to prepare for performance. What does that mean? Well, consider that there are many great guides to effective performance appraisals, but they all […]
Read More Human resource management, People, Performance managementBook Review: The Halo Effect
Posted by Daniel Rose - - Blog
The concept of this book was interesting from the start. It’s all about the common misconceptions about what leads to high performance organisations. What you’ve always believed may not be correct, after all. I am, of course, talking about “The Halo Effect: … and the Eight Other Business Delusions That Deceive Managers” by Phil Rosenzweig. A […]
Read More Management, Motivation, Performance managementTop Business and Management Posts of 2010
Posted by Daniel Rose - - Blog
This year has been a great year. There’s been substantial business growth, and I’ve gained some clients in new industries and geographical locations. This year I also began blogging, which is working out well. I thought the end of year would be a great time to share the posts I’ve made that people found most interesting. […]
Read More Branding, Business, Management, Performance managementWhat to do when faced with talent mismatch
Posted by Daniel Rose - - Blog
It’s the same old story. The wrong person in the wrong position. You’ve all come across it before, I’m sure. The real question is what do we do in such a situation. What often happens is that managers will change the position description to suit the employee. They’ll strip it down and modify it until […]
Read More People, Performance management, StructureWhy “Employee of the month” programs don’t work
Posted by Daniel Rose - - Blog
Earlier I was watching Fox’s “Family Guy”, which is perhaps the most random television show I’ve seen. That’s another story, though. In one scene, the central character “Peter”, misses out on the employee of the month award. Instead it goes to a disabled ward of the state who, it seems, has won it many many […]
Read More Employee engagement, Human resource management, Management, Performance managementWhat does performance look like?
Posted by Daniel Rose - - Blog
Somebody asked me the other day why I thought that they were being performanced managed. I asked them what they meant specifically, and they told me that they now had objectives that they had to meet, something that was new to them. It’s a fair question, I suppose. It happens with reasonable frequency, too. Organisations use […]
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